Privacy Policy
At Kamya Global, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.
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Information We Collect
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1.1. Personal Information:
We may collect personal information such as your name, email address, postal address, phone number, and other similar contact data when you interact with us, such as when you make a purchase, sign up for our newsletter, or participate in a promotion or survey.
1.2. Payment Information:
When you make a purchase through our website, we collect payment information such as your credit card number, expiration date, and security code. However, we do not store or process payment information directly on our servers. All payment transactions are securely processed through third-party payment processors, and we do not have access to your full payment details.
1.3. Usage Information:
We may automatically collect certain information about your device and how you interact with our website, such as your IP address, browser type, operating system, referral URLs, pages viewed, and other usage data. We may use cookies, web beacons, and similar tracking technologies to collect this information.
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How We Use Your Information
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2.1. Provide and Improve Our Services:
We use your personal information to provide and personalize our products and services, communicate with you, process your orders, and improve our website and services.
2.2. Marketing and Advertising:
With your consent, we may use your contact information to send you promotional materials, newsletters, special offers, and other marketing communications. You may opt-out of receiving marketing communications at any time by following the unsubscribe instructions provided in the communication.
2.3. Legal Compliance and Protection:
We may use your information to comply with applicable laws, regulations, legal processes, or government requests, and to protect the rights, property, or safety of Kamya Global, our customers, or others.
2.4. Other uses of your information:
We (and/or the entities or companies listed in the “Who may we share information with” section below) may employ your information for the following purposes:
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Processing or fulfilling your Order and providing any service you request from us
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Verifying and executing financial transactions made through the Website, including obtaining credit checks or conducting fraud detection
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Assisting you with customer service queries or providing requested information
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Managing your account
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Offering you a personalized or enhanced shopping experience
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Conducting analytical or statistical analysis
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Marketing purposes, which may include communicating promotional information about us, our partners, and our websites through newsletters and re-marketing ads. This is contingent upon whether you have opted out of receiving such communications
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Improving our service offering or Website
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Combining it with information we lawfully hold from other sources
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Safeguarding our rights, safety, or the safety of others, including fraud prevention
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Fulfilling any legal or regulatory requirements
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We may provide a Live Chat feature to assist you with queries. Where available, we may record and store all chat conversations, which are accessed solely for customer service purposes on desktop devices.
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2.5. Who May Receive Information
We may share your information with any of the following:
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Our group companies
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Carefully selected third parties with whom we have a relationship, and who may contact you or utilize your data only for reasons pre-agreed with us, including marketing
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Service providers who perform services on our behalf, such as payment processing, information technology, Website maintenance, surveys and market research, warehousing and logistics, couriers, advertising and marketing, or any service required to process your Order
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Our professional service providers such as legal, audit, financial, and insurance advisers
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Any assignee, successor operator, or prospective purchaser of the Website or of us
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Any legal, regulatory, law enforcement, government, or municipal bodies
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Any gift recipient or provider of any warranty in relation to your Order
Cookies
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Our Website utilizes first-party cookies, which are small files sent by us to your computer or other access device, as well as other similar technologies that we can access upon your future visits to our Website. Additionally, we may employ third-party cookies.
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There are five primary types of cookies:
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3.1. Website Functionality Cookies:
These cookies empower you to navigate the Website seamlessly and utilize features such as shopping baskets.
3.2. Website Analytics Cookies:
We utilize these cookies to gauge and analyze how our customers utilize the Website. This enables us to continuously enhance our Website and your shopping experience.
3.3. Customer Preference Cookies:
While browsing or shopping online, the Website remembers your preferences (e.g., your user name, language, or location), thereby streamlining and personalizing your browsing experience.
3.4. Targeting Cookies or Advertising Cookies:
These cookies are employed to deliver advertisements relevant to you. Furthermore, they regulate the frequency of advertisement displays, aiding us in measuring the efficacy of our advertising campaigns.
3.5. Third-Party Service Provider Cookies:
We may collaborate with third-party companies, whom we authorize to place third-party cookies, web beacons, or similar technologies to store information on the Website. These service providers assist us in furnishing you with an enhanced, expedited, and secure experience. They may utilize these technologies as delineated above and may also aid us and you in mitigating fraud. By utilizing our Website, you consent to the placement of these types of cookies on your device and acknowledge their accessibility whenever you visit the Website or other websites operated by us. Should you wish to remove any cookies already on your computer, kindly refer to the help and support section of your internet browser for instructions on locating the file or directory storing cookies. Please be aware that by deleting our cookies or disabling future cookies, you may be unable to access specific areas or features of our Website.
How We Share Your Information
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4.1. Third-Party Service Providers:
We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, email delivery, data analysis, marketing assistance, and customer service.
4.2. Business Transfers:
If Kamya Global is involved in a merger, acquisition, asset sale, or other corporate transaction, your personal information may be transferred as part of the transaction.
4.3. Legal Requirements:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
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Your Choices
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5.1. Account Information:
You may update or correct your account information by logging into your account on our website or contacting us directly.
5.2. Marketing Communications:
You may opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the communication or by contacting us directly.
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International Data Transfers
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Your personal information may be transferred to and processed in countries other than your own, including Dubai and the United Arab Emirates (UAE), where we send goods. These countries may have data protection laws that are different from those in your jurisdiction. By providing us with your personal information, you consent to such transfers and processing, in accordance with this Privacy Policy.
Please note that we will take all necessary measures to ensure that any international data transfers comply with applicable data protection laws, including implementing appropriate safeguards such as standard contractual clauses or relying on data transfer mechanisms recognized by relevant authorities.
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Compliance with Data Protection Laws
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We are committed to complying with all applicable data protection laws, including the Indian Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any relevant laws in the United Arab Emirates (UAE) governing the processing of personal information.
If you have any questions or concerns about the transfer of your personal information to countries outside your own, please contact us at [Insert Contact Information].
This revised section acknowledges the international aspect of your business operations and emphasizes your commitment to compliance with relevant data protection laws in both India and the United Arab Emirates (UAE).
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Security
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We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
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Children's Privacy
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Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take steps to remove such information and terminate the child's account.
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Changes to This Privacy Policy
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We may update this Privacy Policy from time to time by posting a new version on our website. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
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Contact Us
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If you have any questions or concerns regarding this Privacy and Cookie Policy, you can reach out to us through any of the following methods: by dialing our number at +919811525899 or by completing the 'contact us' form available on the Website.
Upon initial registration with us, you will have the option to indicate your preference regarding receiving marketing communications from us or our carefully selected third parties. If at any point you receive a marketing communication or newsletter from us (via email, SMS, push notification, telephone, or direct mail), you will be provided with an opportunity to unsubscribe. Additionally, you can modify your marketing preferences at any time by contacting us using the methods mentioned above.
If you notice any inaccuracies in the data displayed in your online Account, you may request rectification by contacting us. In certain cases, you may also have the ability to directly update certain information online.